Ok, I finally got this vague, yet uninformative response last night - almost a month after my first ticket

Your ticket ID 2634543

Greetings ********,

I am Protocol Droid J7-K0 of Human-Cyborg Relations...

I have received your transmission regarding the use of Macros.

Sorry for the late response.
“We consider “the use of third party software that interferes with the game client” to be a violation of the Terms of Service, however, this is intended for game changing/interfering software and not for things like Skype, iTunes & Co or mouse drivers, keyboard drivers etc.

Please do not hesitate to contact us again if there is anything further we can help you with.

Galactic Support is our specialty...
Sincerely,

Protocol Droid J7-K0 (aka Jens)
Star Wars: The Old Republic Customer Service
Take it however you like. The email I sent contained several very explicit and detailed questions and this kinda, sorta, maybe almost answers part of 1, so....