Hmm, just re-read your post and I have to take issue with this middle section...

Quote Originally Posted by MrKizz View Post
I do realise, he has made so many updates and additions, there are hundreds of options, choices, settings and widgets available that many players never even get around to using, but out-of-the-box, setting up in Eve is frightening. The 24 hour help described on the internet for ISBoxer doesnt exist, if joe needs to leave for the kids or something, you are left soloing it without any qualified help at all, not what you expect when you buy a product from a business that boasts tech support.

TBH, there are many users haunting the IsBoxer forum on IRC that could give help, but all too often I hear, 'sorry mate, I only play WoW, but it should work ok' in otherwords, the chat forum on IRC is a hangout for many players, most of which are not looking at it all the time and will probably never see your plea for help, and of those that do look, don't know your play, your game or the magnitude of the help you need. When Joe is there, the support is often pretty good. He does rely upon users sucking up every tutorial, video, you tube account and external resource before he actually tells you things that matter. 'Go to the Wiki and see the tutorial' is often not the Tech Support I expect after playing a company for a product.
I have *never* had such amazing support for any software product from any size company as I have from ISBoxer!
For the peanuts you pay (compare it to the cost of your multiple game accounts!) it is fucking amazing value for money and to get the level of support which we do is amazing!