Have to say I actually had good dealing with Blizz yesterday.

I wanted to create 3 new RAF accounts but saw my .net had 5 + ptr + beta ptr so called them up to get the PTR's removed. 10 minutes after dialing from Australia I had been told they couldn't remove them but they also didn't need to and that adding 3 more accounts would be fine.

I then messed up and linked the 3 new ones to a single account rather than link through so I called them back up...2 minutes on hold, about the same with the csr and I was off the phone with only one RAF linked to my secondary account. Upgraded it to battlechest, went through immediately, repeated for the rest of the chain and in less than 20 minutes I had 3 new RAF'd accounts set up as full working accounts.