I miss my toons :(

[Shania]

I called up and spoke to a fella, after explaining to look at my account histiry of paid transfers, thee amoun tof accounts I have and of the ones I recently closed, and explained my situation and cost factor of x amount of toons to be transfered so on, he had said they cannot do it. He admitted the did do them on a case by case basis now and then, where it was for example a 1 for 1 offer or similar, but they have been told internally they are not allowed to offer these kind of deals anymore. Prices are set there is no more case by case basis and not much he can do for me.

Conversation went on for about 20 minutes and he was certain he cannot offer any discounts or anything other then assisting with the set prices that are in place.

I guess I can try again later, hoping a different representitive has a solution im looking for.

Though doesnt look to good lol.

Crossing my toes now.

How many times did you call before you got lucky ?

[Littleburst]

You have to be a little crafty.

I wanted to do a mass, rename for 5 toons. and move 2 of them to other accounts. So... I deleted the toons. DELETE.. gone.

I waited about 30 mins, and made new toons on a trial account, with the original names, and messed around and leveled two of them to level 10

A day later, called Blizz up, Told them "my 11 yr old son, (whos not real btw), got on my account and went crazy. I was so mad, but since its just a game, it was hard to be angry at a child... can you help me? is there anything I can do??!?"
Blizz rep - "Sure, I can get your toons back. ... lets see here... oh, wait a second. Sir im sorry, but the names you had, are currently being used, you will have to change the names of each."
Me - Aarrrgh!! oh, well, at least I have them... lets do it.
Blizz rep - "Oh and it seems you no longer have room on your account to do a quick restore."

So after discussing with him that although I was quite upset with Jack, he had wanted to keep the toons he made. The Blizz rep offered to put the two extra toons on the other accounts so they can remain on the server, and keep all faction, gear, guild, etc.. the same. And so I accepted, graciously.

5 name changes, 2 character moves... FREE.

Nice

Amazed me to be honest.

[Mercurio]

How many times did you call before you got lucky ?

Bummer. If they've changed the system I'm sorry. I did this about 6 weeks ago, so it wasn't that long. If they've changed the policy it was very recent.

Anyway, I had to call twice. First guy wouldn't give me any sort of deal. Second guy was much more helpful.

I'd keep calling. And I wouldn't spend that much time with one rep. Be nice and courteous and explain your situation but if they say no, I wouldn't tell them about it being done for someone else you know or ask again. Just hang up, wait ten minutes, and call again.

I wish you luck.

[Littleburst]

Bummer. If they've changed the system I'm sorry. I did this about 6 weeks ago, so it wasn't that long. If they've changed the policy it was very recent.

Anyway, I had to call twice. First guy wouldn't give me any sort of deal. Second guy was much more helpful.

I'd keep calling. And I wouldn't spend that much time with one rep. Be nice and courteous and explain your situation but if they say no, I wouldn't tell them about it being done for someone else you know or ask again. Just hang up, wait ten minutes, and call again.

I wish you luck.

Shania: "Hi, I have a bit of a problem, bla bla bla."
Blizz guy:"Yes, i spoke to you 10 minutes ago.."
Shania: "Oh... ok, I'll give you another 10 minutes to reconsider?"

[Apps]

LOL, thats good Littleburst.



Ok so, "officially", Blizzard as a corporation does not give discounts. Seems Shania's experience and recent communication is correct. There was indeed a departmental "notice" to no longer operate "personally", and instead be "unified professionally".

A college ex roommate works for Activision. Hes NOT a GM. Brad, does however, know some of the dev people within Blizzard.

This is a comment from a blizz development employee via Brad.. "keep trying. You can get a sympathetic ear."

He also suggested emailing with someone from the blizzard account recovery department. He said, even though that particular department can not assist you, they could tell you, or offer you an email of a person, you CAN talk to... like a department head. He stated there are quarterly goals, and depending on the quarter, the dept head may make an exception, as they are the first level of management who can. The GM's simply can not, anymore. Lastly, he suggested emailing one of the GM/development employees from the web forum boards. He said THEY have more authority over accounts than a 8-5 GM does.

I am going to send you a private message with one email address to contact.
Good luck.