Got this in my email today:

Greetings,

Thank you for taking the time to contact us regarding the World of Warcraft account you are using. We understand your point of view and have thoroughly reviewed this issue. As a result, the account action has been removed from the account and all involved parties have been addressed. We apologize for any inconvenience this may have caused.

Please feel free to contact us with any further questions or concerns you may have. Thank you for your time and patience in this matter and your continued interest in World of Warcraft.

Sincerely,

Chothal
Account Administration
Blizzard Entertainment
http://us.blizzard.com/support/article/21505

So, they backed down. I had sent them a complaint that the ban was not acceptable and explained the level of harassment we went through before me saying the dreaded 'bugger off'. This was the exact opposite of what happen when I tried to talk to a GM live...I will go to my grave thinking it was not a real person...just a rule pasting bot. So, I hope this is not too much top ask, but maybe Blizz not only allows boxing, they might actually stop allowing the harrasment? Nah...too much to ask