I got hacked

[MiRai]

Also, you don't have to respond if it bothers you.

I didn't respond to the victim directly, I quoted your post and replied to it; but I guess by doing so I've indirectly replied to all victims --
past, present, and future.

[Ualaa]

Not much you can do now, after the fact.

As others have said, attach an authenticator to your account.
It can be the keyfob or the iphone application, or the dial in authenticator (although this last is not 100% yet, it's better than nothing).

Blizzard support will likely restore everything for you.
Be polite when you talk with them.

Sorry this happened to you.

You acquired a Key Logger somewhere.
That could be from opening an email, with a link in it... one of the fake Blizzard messages or whatever.

You could run Firefox with NoScript and AdBlock addons.
That is a little more secure, than say Internet Explorer.

Not really sure what to say.

Nothing will likely help now, but something might help in the future.

[Bollwerk]

No matter how careful or knowledgeable people are, there is no 100% proof against being hacked, other than perhaps having a completely hard coded read-only setup, but then you wouldn't be playing WoW. =)
The best thing you can do is take as many precautions as possible, including an authenticator and hope for the best.

[Sam DeathWalker]

I go to qustionable sites all the time (on one computer), anytime you are asked to download anything (if you are running Win7 with all updates) you don't click "no".

You ctrl alt del and shut down the process that is asking you. Don't click anywhere on that thing that pops up and says "the web site is ..... "

You should also, from time to time, check out start up processes.

AND YOU ALWAYS TURN OFF THE 4 services that have "remote" in them and telephony.

I have a total of 12 services disabled (I might list on my web site when I have the time).

How stupid is anyone who allows others to control their computer by a remote computer.

Just do those things and don't open email attachments, download latest updates and you don't need norton or anything.

[Shania]

Have one on the mail, ordered it earlier.

No virus on our pcs, so it was a real shock, 5 yrs playing wow, without authenticators and never been hacked until lastnight/this morning.

GM restored stuff. have to go through some toons and manually dressed them as they were stripped etc.

had to lodge many tickets over and over as they were only partially restoring items and gold, so had too keep reticketing to get them to keep restoring it all.

They never touched the other guilds funnilly enough that holds 500k maybe they didnt bother too look and was in a rush ........ they did leave the toons at Durator starting zones.

Took a long time too get all mats out of the mailboxes, still unfinished, least gbank now is neater then it was, while i was adding things back, decided too sort it for a rare change.

Shitty thing about ordering authenticator is you can only order 2 at a time, wont allow more to be added to cart so if you need more your slogged for another 20 bux for shipping/handling fee. QQ to that. Anyway thats thee drama for thee day. GG

[Khatovar]

It doesn't need to be an obviously malicious site. There's plenty of people who get them off bad ads on perfectly legit sites.

Do you use the same email address and/or passwords for WoW that you do for other things? It's always a good idea to keep your WoW information only for WoW. Otherwise, if someone snags your e-mail address from one game related site, they've already got half your information. Set up a brand new Gmail account and use that for WoW, then you can auto-forward emails from that account to your main email. You can change your email address and thus your battlenet login right from your account page. Do it on a secure computer, of course.

Most of the people I know who've been nailed didn't have it happen from their home PCs, they got nailed on work PCs where they weren't gaming, but they logged in to their battlenet accounts to post to the forums or whatever.

You posted earlier this week that one of your PCs died, maybe it was on that one.

Have you recently done clean installs? You could well have had a keylogger before and they just didn't get around to your account until now.

There's dozens of possibilities. The best things you can do is make sure you always keep your system patched, keep your AV updated and keep your accounts secure {WoW only email, complex and frequently updated passwords, authenticator}. This is a good thread for other suggestions.

[Ualaa]

I ordered four at once.
About a year back.
So that is probably a new thing.

[katsurahama]

You could run Firefox with NoScript and AdBlock addons.
That is a little more secure, than say Internet Explorer.

Amen to that.

I also keep download programs off the wow computer. Usenet, torrents, that sort of thing.

[zenga]

Switch to linux, the other advice given in this thread is well meant but inferior.

edit after posting this line i went for a smoke break and was already preparing my future defense/reply :P
so just let it be

[Shania]

No the pc that died, was my kids pc, thats not same pc that accesses our wow accounts, that only accesss her own, not same email, passwords, etc. And she has no browser acccess freely, so thats a good thing there.

We use another pc when we download torrents etc.

And no our wow email is only for wow. Not our personal mail use.

More pissed off about the authenticator then anything else, have to pay double shipping fee's. Thats crap.

Well least blizzard gets more of my money this way lol.

Thx for your replies, apologies for being rude earlier, been a bad week, back to boxing it is... trying to kill 1st boss in heroic Pinnacle.