I feel your pain. Same thing happened to me & I was the original owner,, just got cute with the naming when I created the account (Split the account name in half for 1st & last names) & used a bogus email.

Rough lesson, but still a lesson learned. Others doing the same should take note, if the accounts are not in your name, you can/will have issues eventually.

I just took it in, & went out & bought a fresh copy of the battle chest & started over.