I would say that this is more of the GM, who did issue the ban, not knowing what multiboxing is. As this has been the issue in most of the posts I have read here on the matter. I do not think, however, that it is a "common issue" but it has been brought up in the past so take that bit as you will.
I can not say that I have ever experienced a ban, so I may not be a big help there, but I would not look to much further into why, and just chalk it up to a mistake. As even with your details of your phone conversation they said that the email you had gotten was wrong.
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