Has anyone tried to transfer their keyclone licence recently?

A week ago I got a new pc and I've been trying to get my keyclone transfered to it.
However I haven't received any transfter mails after using the transfer function.
Naturally I tried sending an email for help however time is running rather short.
I know the author has been absent recently.

I'm wondering if it's just a problem on my end (repeated transfer locking?) or more widespread.