When you Hit transfer, and It tells you to type in an Email, Is it the same one you used to set up your buy?

If so, then you should get an email link, which will then let you decide which Keyclone license to transfer (if you have more then one.

If that doesn't work for you, then you will have to Email, or Call Rob.

I had to that myself awhile back, when I got mine confused over two PC's upgrading to win 7.

Stephen