To be fair there is the User Manual which is fairly in depth, granted some pages are incomplete: http://www.isboxer.com/wiki/User_Manual
In my experience though, when people complain about the documentation they're not really looking for the documentation. It's always something really obscure and specific to their needs and they want a step by step walkthrough of how to do it, and if that walkthrough doesn't exist then "the documentation sucks"
And yeah, I agree with you Oz on the subscription model -- not only does it make sure development continues, but it also makes sure tech support is available! Another thing is that I have been developing the next generation of software, and it will be available for no extra cost to current subscribers. If it was on a single payment model, you'd have to buy a new product every year (or continue using the old and busted) and there would be a dramatic price increase each time
All that said, Zub made a fair assessment.
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