Dead OCZ powersupply

[Aenar]

After 7 months, my power supply died. At first it smelt like someone was BBQing rubber outside, but after 5 minutes my machine shut off & wouldn't start up. Submitted a ticket via OCZ's website, but I'm curious how long the average process takes to replace a unit? I read the reviews on newegg which doesn't give me much hope. My boxing team is offline until the powersupply is up.

http://www.newegg.com/Product/Produc...82E16817341019


On the bright side, I had cancelled my accounts during the Real ID/Real Name incident and haven't reactived them yet (playing off remaining account time still). So if it takes too long, at least I'm not losing money to Blizz.

[Ughmahedhurtz]

BBQ rubber smell from a power supply means you blew up one of your oil-filled capacitors, I'm pretty sure. If you could find the same capacitor at Radio Shack, you could fix it for dirt cheap.

On a related note, the only power supply I've had die on me in 10 years has been an OCZ. WTF.

[Oswyn]

Don't overclock your power supplies...

[Ughmahedhurtz]

don't overclock your power supplies...

<allcaps>UNPOSSIBLE</allcaps>.

[edit] Who knew? <allcaps> works!

[Aenar]

Not gonna risk opening the box and voiding the warrenty Will just sit and wait for a response; I hate phones but if they don't send an email response then I may have to call em up. In the mean time, will just see how addicated to WoW I am - and how long I can hold out before getting tremors.

[jstanthr]

I've had pretty good luck with OCZ's rma department. they've got a pretty quick turn around time, and if you call them and explain to them it's your only box, they may cross ship for you.

[Owltoid]

24 hour maintenance today so you're not missing anything at the moment :P

[Aenar]

Power Supply died - Sunday PM, 7/18
RMA ticket submitted - Monday AM, 7/19
Response to ticket w/OCZ RMA shipping address - Wednesday AM, 7/21
Shipped FedEx (3 business days) - Wednesday PM, 7/21
Arrived at OCZ - Monday PM, 7/26
New or Referb'd replacement shipped from OCZ via UPS ground - Wednesday PM, 7/28
ETA from UPS - Tuesday, 8/3
Total replacement time: 15 days +/- 1 day

This info is for anyone else who needs to return a power supply. The crappy part was me paying FedEx for a 3-day shipment (business days) . $25 to ship & the original cost of power supply was $80. Package arrived at the LA (Cali) FedEx hub Friday PM, but had to sit around until Monday to be delivered.

Advice: If your power supply dies, order a new one. Then ship the dead one back via lowest ground rate. You'll have the RMA replacement in a couple weeks as a backup (or for another PC). For shipping reference, the power supply weighed just under 6lbs when packaged with FedEx.