Guess work

[Malgor]

I was hacked and found out right when it was happening because I logged out to eat lunch, came back 30 minutes later and all my passwords had been changed. Luckily for me it was during the day and I got on the phone with Blizzard immediately (30 minutes on hold first). They quickly changed my pw for all my accounts, had me get an authenticator, and I was able to log back in that day. I also started a new email account that I only use for WoW related stuff.

The thing is, I had 4 accounts that in the duration that I was dealing with all of this, roughly 90 minutes, they stripped all 4 accounts. It helped I had an exact time window for the thefts so they could look at logs and find what all was taken. Took about 1 month total to get all my stuff back including the gold. I just quested naked until they were able to restore all my stuff.

It sucks to get hacked. I suggest getting the authenticator, it's cheap and lasts 3-5 years (battery life) and really does protect you.

[Multibocks]

I just downloaded the app for the Iphone and added it to my account the day I got it back. Not that it's protecting much anymore..

[daviddoran]

I find it disturbing that the hackers are USING authenticators to lock ppl out of their own accounts. Seems like there should be a way to prove u own the acct before adding an auchenticator...

I just wish that I didnt have to wait 3 minutes every time i want to log in while i wait for fresh auth codes.... It was so much less of a chore before the whole battle.net BS....

[Maxion]

I find it disturbing that the hackers are USING authenticators to lock ppl out of their own accounts. Seems like there should be a way to prove u own the acct before adding an auchenticator...

I just wish that I didnt have to wait 3 minutes every time i want to log in while i wait for fresh auth codes.... It was so much less of a chore before the whole battle.net BS....

Still beats getting hacked.
Hackers love the accounts that do not have an authenticator yet since they can put one on to make it take longer to recover the account.

[Multibocks]

I recovered the account pretty fast even with authenticator. GM removed it immediately when he reset pw after asking if I had control of my email account again. It's one more step, but not hard for GMs to remove. They should have to answer the secret question to add it though...

[Multibocks]

Well I got one account restored today. I dont understand how they can't see that there are 5 active accounts on my battlenet id. Do they really think that hackers would only log in one account?

[crowdx]

What I had to do was list all the accounts and the main toons that were affected