YAY tech support! when i'm on a regular tech shift...i know the steps by heart so a call requires very very little of my attention.
i wish my call center had a security cam, some people just can't handle an irate person screaming at them...it's hilarious to watch the mental break down. just last week a guy took his tower, tossed it in the parking lot and turned it into scrap metal with a hammer!
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