EU Realms down till 16.00 Paris time

[zenga]

Granting compensation is probably a net loss for them most of the time, because players aren't going to quit over it. And as aggravated as we get when there is unscheduled downtime, we forget all about it once we can log back in.

You 'd wonder what making a customer happy (even if it's not strictly needed according to your tos) would do with your results in the long run. It doesn't have to be something that costs money, some goodies will do. Give every crafter a double result on their next 20h cooldown, give everyone 5 frost emblems extra, w/e will do.

Don't forget that a lot of players are emotionally tied to the game/their toon one way or another.If they feel unhappy due to whatever subjective reason, it's something you should care about as a company. Clear communication about what's going on (even if you have to make up something) will make your clients happy. Now their is a lot of frustration because they just edit some numbers (hours) in a very short post. If the players get the feeling (again something very subjective) that blizz put an effort into communicating with them, lots of those frustrations will be gone.