Account Restoration Process Help

[heyaz]

I recently had my accounts restored after a hack. They see everything that happened the day of the hack - all currency that was exchanged, all items. You will receive everything in the mail. In addition, all of the goods the hackers bought with your currency (emblems, honor/arena points) and didn't mail away quick enough, will remain. I pretty much doubled my assets as a result of being hacked.

Overall, I'm kinda glad I was hacked. The only hassle at all was calling billing, but I just put my phone on speaker and watched TV until they answered (took over an hour). A few days later my mailbox is full of gold, items, and emblems and all my arena and honor points were restored. I got to keep stacks and stacks of gems and primordial saronites.

But, I wasn't active in the game during all of this, so I'm a bit biased. Not being able to play for several days (or having to play with half your gear missing) may have sucked.

[ashlor]

All you really can do is just lay and wait on them, When I was hacked It felt like it took forever, but it also seems recent times as the OP's have stated they are a lot of accounts being compromised now.
So my advice would be to keep those tickets flowing until your completely satisfied with your restore/s. granted as the OP's has also stated you will not get everything back but you will get a good majority of it back.
sorry to hear that is has happened to you though, GL in getting all of your toons back to their original state.

[crowdx]

Well as another update, they redid the restore on the account that they said could not be restored and said they had a problem with their logs, my warlock is pretty much back to the way he was but my shaman and hunter are still missing frost badges and about 30% of their gear. They also gave these toons a discretanary 800g which for two of the toons they had over 3k on each one. Resubmitted another ticket *sigh* , as I get closer on these accounts it is getting a little easier to remember what is mising although I am sure I will miss stuff many months down the road.
I still have 2 other account which remain virtually unrestored, even though when I spoke with the GM yesterday he said he had added the details of which toons to look at into the ticket

[crowdx]

Well I just got done with an ingame game, she was the first person who really helped. She got everything restored with the exception of 3 sets of BoA shoulders and chestpieces and about 150 frost emblems across 3 toons. Otherwise the rest has been pretty much restored.
As a last note, she said there is currently 2 - 3000 accounts hacked daily just in US and Australia.
Back to farm badges to replace the BoA gear :-(