Account Hacked, what software and cleanup did you use?

[raylion]

Ignore this mis-post...fat fingers and small keys.

[crowdx]

I have used, AVG, NOD32 and Bitdefender (full version). I will try Kaspersky and see what it sees :P

[BobGnarly]

Nuke it, from orbit.

/shrug

It's the only way to be sure. =P

[crowdx]

So I just got off the phone with blizzard, took the advice above and just kept hitting redial.
The latest accounts which got suspended has been escalated to their next level because there is no evidence as to why the accounts have been flagged, no suspicious activity, nothing, so something is wrong on blizzards side.

As a side note, I took my notebook, formatted the drive, disconnected the battery for 5 minutes, reinstalled windows, did all the windows updates and now running a full scan with Kaspersky to see what it finds.

The rep says it will take about 8 - 10 days to restore my accounts and that they will be restored to the way they were before the attack.

On a side note I spoke to the rep about ip tracking and blizzard is working on ip filtering to flag accounts being accessed from outside of the US for US realms, he said they are working on a lot of modifications to help them more with these kind of issues.

So now it is the waiting game, I just want all the accounts playable so that I can contiunue to level my alts.

[crowdx]

Just a quick update on this thread.
I finally on Friday (after multiple account pswd resets on a Bnet account) did a full format of my laptop due to getting an error when i tried to use remote desktop, telling me that a connection was already active.
I did a full format of the drive, delete all partitions etc. I then disconnected my cable modem for about 15 minutes so that it would pull a new ip (provider does not give fixed ips but the ip rarely changes unless there is a power outage). I then did another fresh install, and ran virus scans on any files I copied back to the machine. So far I seem to be clear.
The moral of the story as already stated above is that virus scanners etc were all pretty much useless, none of them caught what was attacking the machine and all of them reflected that there were no threats present.
Now I am just waiting hopefully that my toons are restored by blizzard, 7 days now since the original tickets was open

[Arneas]

Do you need to petition on each one of your accounts if they are all under the same battle.net id? Or an each character that was lost? Or will they just look at the whole battle.net ID to do the restore?

My RAF runs out on the 20th for one of my accounts and the 1st of July for the rest. I'm worried I won't be able to get my stuff back in time.

On a somewhat related note... I had a level 1 bank alt that was going to get replaced with a RAF paladin (it's the last slot on my account, the rest are all 60+). The bank alt was stripped. I'm afraid that I can't delete it because it's got like 3K gold and a ton of stuff that would get restored, but if they don't restore before RAF runs out I'm in a world of hurt.

Do you guys think that if I petitioned they might do the refund/restore to a different character on the same account?

[crowdx]

From speaking with Blizzard they said they would do a full research on the battle net account and not the individual accounts within it. They said that they would restore the accounts pre-hack once the investigation was complete. I am 8 days now from the original hack and still no sign of any restoration. From what people have posted here, I believe gear etc will be mailed to the toons and Blizz said they will take care of moving the toons which were transferred to other realms.

I think you may have to wait for the restoration before deleting your bank alt though, possibly worth calling blizz and asking them to extend your RAF expiration date? Not sure if they can do it, but worth a shot.

[jimbobobb]

Hey crowd can we get an update?

The reason I ask is I was hacked this morning. Got to work, and had two emails:

one from a real life friend who is in my alt guild saying "dude you got hacked pick up your damn phone"
and one from blizzard saying "you are suspended 72 hours for abusing the in-game economy"


So I sent in the whole email, and such, and will try to call customer service when I can, but I was wondering if you had gotten it all sorted, and what kind of time-line I would be looking at here.

I'm basically in the same boat as you - don't use the comp for anything other than wow, Eve, and work (which requires no internet connectivity). I use barely any addons (jamba, dbm, macaroon, omen) and don't use the curse client. I have a laptop that I use for browsing. I am completely stumped as to how I was compromised, but I will be doing a full reformat when I get home today.

So did it all get squared away? If so how long did it take you?

[Zub]

On a side note I spoke to the rep about ip tracking and blizzard is working on ip filtering to flag accounts being accessed from outside of the US for US realms, he said they are working on a lot of modifications to help them more with these kind of issues..

... and suddenly all australians got their accounts blocked >.<
wouldn't surprise me if it happened actually, no one knows we exit. (and it's probably better like that )