Account Hacked, what software and cleanup did you use?

[crowdx]

Hi all,
well woke up this morning and most of my main 5 accounts had been cleared, blah blad blah. So my question is, what software did you guys use that found the keylogger/trojan? I use Bitdefender and so far it has not found anything on either machine which I use to game on.
Also following being hacked like this, have you all contiuned to use the hacked machines once you found the offending app or have people done fresh installs to make sure that they are clear?
All help welcome

[Svpernova09]

Nuke it, from orbit.

Do a clean install of everything, full format (get that MBR just in case) and reinstall everything. Don't put any data from the old system (backup files) until you've scanned it with some kind of anti virus / malware.

Most importantly, once you've gotten a clean / safe system, Change every single password you have.

[jinkobi]

Sorry to hear about your theft crowd Makes me angry every time I hear about those thieves hurting good people.

I use Spybot/Hijackthis which is free from-

http://www.safer-networking.org/en/home/index.html

What Super recommends is the 100% way to be safe. Just a clean format... In the future try and have things backed up so a full format isn't as traumatic. Because we all know it sucks losing stuff.

Before you format though you should try and at least track down the source of your hack. Then format- secure yourself- buy an authenticator too.

[crowdx]

Yes I am gonna change all passwords, I nornamally use Roboform for entering passwords which avoids typing passwords but I will still change everything to be sure I am secure again.
One thing I did think to myself was, if there was an authenticator on the accounts (I removed it last week while I was leveling mutliple teams to speed up logging in, FACEPALM) then most likely I would not know my maching was hacked until either the antivirus found it or some other accont got hacked, THAT is kinda scarey.
This must be costing blizzard a LOT fo money

[crowdx]

One last thought, is the deleting of toons by the hackers just a way of insulting the player or is there a reason?

[Binaryzero]

I would think they do it to make sure that the strip all the toons...

[crowdx]

Well there were only 3 of my 80s deleted, the other accounts were just stripped and no toons deleted and my final account was untouched, i really think I logged in as they were still stripping the accounts.

[Aenar]

My friend got hacked Sunday morning. Readin the Blizz forums it sounds like another waves of attacks have started. Who knows how long they've been collecting & storing PWs, just to use them now in an all-in-one burst. I got the keychain coder but anyone who doesn't may consider changing PWs asap to be safe. Could have visited a page 6 months ago that got you're info & is using it now.

[Catamer]

two words... blizzard authenticator.
if you can get an authenticator or have an iphone application. ( not sure if other phones can do it ).
I made 5 battlenet accounts and assigned a wow to each so I can do 5 logons at once, if you have all of your accounts on one battlenet account then you will have to logon one at a time (which sux since you have to wait for a new number for each logon ).

[universal]

android phones can do the authenticator too.

if you haven't got any trojan/virus on your pc it is most likely that they "hacked" some forum/shop/site where you are registered with the same credentials as your wow accounts :-)