Quote Originally Posted by OzPhoenix View Post
Because you're not allowed to share accounts. This means for example, that I can't have someone else play my characters for me when I'm at work, to, oh, say, level 'em up, or say, oh, sell my account on Ebay and have some random Joe Schmoe play it from here on out.

So, if a Blizzard GM sees a bunch of synchronised characters running around in the world - a clear sign they're all being played by a single person - and checks the account information and finds that the accounts owner information don't all match, it's out with the banhammer for them.
Honestly blizzard only responds to ingame petitions regarding boxing that is mistaken for botting by noobs. Actual ingame GMs can be considered a higher tier of support than the Chat Gm's. There are less of them cause of how much more time a GM has to put into account name linking, "which isn't part of average gm" game rights anyway and other refferencing outside of the main game screen. chat gm's esculate if they think they should or if the policy says they esclate, not cause they load screen into the server, port to your position, and observe. quick que turnaround is their role, not account name investigation.


Also, I don't like the OP's chances of getting his accounts back either - if indeed the account holder information doesn't match across all accounts - and merely explaining to Billing that the accounts were his brothers isn't going to help, since the EULA is quite specific about the one, single, instance in which accounts can be legitimately shared - and bros don't cut it.

blizzard tos allows for an adult and child under age 12 ish typically of same household to share an account. Depending on how you present your case will determine if you are in or out of compliance. Ie, dad running your toon to all the fp's is an acceptable interaction. Bros sharing accounts isn't though a 24-hour to 3 day suspension will be more likely for a first offense, longer ban if repeat.