Quote Originally Posted by zenga View Post
Ain't that part of the service & support any decent company should offer to it's clients? To your analogy, if you enter your bankcard into a 'compromised' ATM or when fraude happens with your creditcard, the bank shouldn't do anything. "You entered your card into the atm, so it's your responsibility". Don't think so. You will expect your bank to refund you and undo any damage done. Moreover it's in the law in several countries.
I think that in this example, the bank has much more to lose than Blizzard does, if it turns out that their security is so poor that theft is rampant. That's why so many banks and credit card issuers spend so much time and money on systems and services that provide assistance in the event of card/account/ID theft. My banks will call me if they see activity that they deem suspicious, instead of waiting for me to report a problem.

I think it's really about cost benefit. If the cost of dealing with account theft at the GM/CM level became bad enough, Blizzard would probably require authenticators and provide them free with new battle.net accounts. I'm sure it costs my bank less to have a pre-emptive system in place (track activity and have a real person call me when they think there's a problem) than it would be to deal with the losses from ignoring the few times when unusual activity was due to theft. Then again, once one company offers a service like that, the others may be forced to do so in order to keep up appearances. Blizzard's account security will never be as tight as that of a bank*, because it doesn't have to be.



* Or at least, I hope that there are no banks with security on the level of battle.net logins...