Zenga gets my point of not owning one Its the principle. I am now paying for my principles with a small hassle.
If I dont get anything back will I be upset? I would probably be a little upset, but I created the problem with getting a keylogger on my system.
Should Blizzard be concerned if I am happy? Coming from someone who manages a 9 million dollar a year retail establishment, yes they should. I can easily decide to cancel my 75 bucks a month plus they lose out on possible upgrades to Cataclysim and many more expansions to come.

I deal with a clientel that has credit lines with my company, if someone unauthorized comes in and purchases on thier account we are liabel as a company. We cannot hide behind the "We are a victim of our own success" line that people love to pull out whenever they dont want to handle a problem.