Hacked then Banned

[zenga]

Really you're blaming the wrong people. You're blaming Blizzard for people trying to hack their game which they have no control over.

He said: "I created the problem with getting a keylogger on my system".

It costs Blizzard tons of time and money undoing what the hackers do to people like you.

Ain't that part of the service & support any decent company should offer to it's clients? To your analogy, if you enter your bankcard into a 'compromised' ATM or when fraude happens with your creditcard, the bank shouldn't do anything. "You entered your card into the atm, so it's your responsibility". Don't think so. You will expect your bank to refund you and undo any damage done. Moreover it's in the law in several countries.

While I won't say Blizz doesn't milk people out of money- the authenticator is one thing I don't feel they try and use to make money from. That's why they're like 7 bucks with free shipping,

Agreed to a certain extend. I bought my games back in november. 5 bc's, and 5x cataclysms and 5 gamecards to start with. Like 500 euro? At no point upon purchasing or upon creating my account i was told i'd need an authenticator to play the game in a safe way. The fact that you are 'forced' to use it while it's only available by using a credit card or by owning a fancy phone (in the bigger part of the 'civilized world') is what bothers the people, not actually using it.

Simple solution?
- ship any new box, be it vanilla, bc or wotl with an authenticator included
- make auth. available at any place where they sell wow products (i've seen the wow mouse in plenty of stores, but never an authenticator), so people can actually buy it with cash