Hello Jon,
This e-mail information is provided to you as a courtesy from our support staff, to follow up on your request for assistance. Please note that we do not disclose personal information to third parties.
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You are receiving this email as you had expressed that the password was changed without your knowledge and/or concern that the account might have been affected in a detrimental way. Below is information that should be useful to assure your computer's security and to assist with any related in-game issues on the account.
COMPUTER AND ACCOUNT SECURITY:
In a case where you believe the account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips:
- Security Checklist:
http://us.battle.net/security/checklist.html
- Types of Account Thefts:
http://us.battle.net/security/types.html
For additional security tips and information, please visit the following sites:
- Account and Computer Security:
http://us.blizzard.com/support/article/30794
- What to do if the Account Has Been Compromised:
http://us.blizzard.com/support/article/30796
- Account Security and Recovery FAQ:
http://us.blizzard.com/support/article/30791
- Email Address Security:
http://us.blizzard.com/support/article/30814
Add a Battle.net authenticator to the account and receive an exclusive Corehound pet! Information about this security device can be found here:
http://us.blizzard.com/support/article/BLIZZARDAUTH.
UNAUTHORIZED PAID SERVICES:
If any paid services (for example: Paid Character Transfer, Faction Change, etc.) were performed without your authorization, please visit this page,
http://us.blizzard.com/support/article/30808, choose the proper webform, and report the issue.
CHARACTER MISSING OR MISSING ITEMS:
If you login to the game and find that characters are missing items or have been deleted, please submit a ticket to the Game Masters in-game using the following procedure:
1) Log into the game with the affected character. If this is not possible, log into the game with an alternate or new character (preferably on the same realm).
2) Press the "Help request" button. This is the red "?" icon in the toolbar at the bottom of the screen.
3) Click "Talk to a GM"
4) Click "Open a Ticket"
5) Enter a detailed description of the issue. Be sure to include the character and realm name(s).
6) Press the "Submit" button.
Once you have submitted the information, you will see a notification in the top right section of your screen indicating that you have an open ticket. A GM will contact you directly in-game in the order that your ticket was received. If you are not online when a GM responds to your ticket, an email will be sent to the registered email address.
ACCOUNT SUSPENSIONS OR CLOSURE:
If the account has been temporarily suspended, locked, or closed due to the recent compromise, please contact the Account Administration department via the registered email address for further assistance. You can email them at
wowaccountadmin@blizzard.com. Please allow them some time to reply, as all claims are reviewed and processed in the order they are received.
If you have additional questions or concerns, please reply to this email. If you would rather speak with a representative directly, please contact Account and Technical Services. Our contact information can be found by clicking the Customer Support link below.
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Regards,
Mike W.
Customer Services
Blizzard Entertainment
www.blizzard.com/support
Hacked then Banned
Originally Posted by Fursphere
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