Quote Originally Posted by Gadzooks View Post
There's also a few things that don't add up...the GMs in the Customer Service Forum have been saying that while the time for restorations is backed up, they're claiming there's been no spike in the number of account thefts. So...what's going on? What are they spending all their time on? Why are they offering the Care Package, if there's no spike in thefts, which requires more specialist time...either Blizz is keeping the real damage under wraps to not give any kind of info to the bad guys...or they're lying.
Or someone looked at the balance sheets and saw how far into the red the customer service division of the company is and how much it costs to run all those GMs, thus triggering an effort to cut down on service time. This is a very normal process for companies that have been around long enough for their product to mature and the company to grow to the point where finding areas to improve efficiency mean more resources for the things people care about. (Hint: it ain't some schlub's hacked account, that's fo sho.)

Considering how many people would have to be coerced for your "lying" theory to hold water, I just can't see it.