Blizzard Support

[boxblizzard]

Everytime I call, all the techs are busy, so I get the message to call back later. What happened to holding on the line?

Finally I give up and send an email. It's now been two days with nothing but the initial response of we got your email.

This is in regards to finding out why my account is frozen. Is this typical?

Thanks.

welcome to my world of pain for last 2 weeks.

trying doing 12 char moves and faction changes and on every 4 transactions (30+) you got to phone them up and e-mail. its been a nightmare moving my team but finally got it done.

went on for 2 weeks of calling and sending e-mails. i find dont waste your time e-mailing them just phone up blizzard 15-30mins before the billing support call center closes. this is to ensure you get through. i find 90% of the time they cant make immediate changes because the finance supervisor goes home but at least they will do it first thing the next day. so far 100% success rate.

talking from experience.