Hacked and banned

[Naxxz]

So It is 1am atm here in the UK and I just got home from work and thought I would do some leveling check my email browse some sites etc..
Basicly I found several of the usual emails from blizz about passwords being changed and so on, so I go to log on to WOW and get the incorect details blurb, I try to log into battle.net and get the same so I do a password recovery and get my b.net back under controll, go to reset my wow pass and it says im banned

Just checked armory and all my characters have been deleted too, im really pissed off with myself now.
I ignored all the warnings about not using authenticator, more fool me.

lastnight I was having some problems loading up WOW and went on a site that recomended I use anti malware software to scan for trojans that could be causing the problem.
I scanned my PC with malwarebytes and kaspersky and malwarebytes found a trojan so I deleted the file and left it at that.

Think im gonna format in a minute and reinstall wow then change my passwords for email and everything else just to make sure.

Cant do anything about my wow account atm so im gonna have to get up early tomorow and phone blizz.

Signed, Ignorant fool.

[Bettysue]

Reformat, get an authenticator (UK allows that right?), and blizz should help you recover your account when you provide the right information.

A word of caution though be careful about using unknown "anti-malware/adware scanners" as they often throw a false alert at you and then you give it UAC permission to install the "fix" which may indeed be the trojan that steals your info.

I finally figured out that was how I got scammed a while back. Had a fake adaware message pop up and totally fell for it. Sadly I work with network security on a near daily basis and even I was a click happy victim.

Good luck, if this is the first time this happened to you odds are you'll get most of your stuff back in a few days.

[yaki]

Pity they broke authenticators when they went to Battle.net accounts.

[Eggy]

Pity they broke authenticators when they went to Battle.net accounts.

Yours is broke? Mine works fine..

[Ñightsham]

Hey Naxxz,

I just went through this and if you'll contact Blizzard they should be able to help you with the restoration of your toons. As with the recommendations I have received from this site, I too went with the authenticator.

I was relieved to learn that ALL of my toons/items were fully restored in less time than blizzard had originally had anticipated.

[yaki]

Yours is broke? Mine works fine..

Authenticator works.

Login won't accept a code more than once, meaning you get to sit around and jerk off for about five minutes if you want to login with one as a multiboxer these days.

[Naxxz]

Thanks for the replys

Just orderd my authenticator and a frostmorne box set too

Luckly support dont open untill 10:30 am tomorow So I can have a bit of a lay in.

Hope I get my stuff back by end of the night, I was so close to 70 on my pally (soloing 1-80)

Anyway time for some Naruto and QI then bed Night night

[Naxxz]

A word of caution though be careful about using unknown "anti-malware/adware scanners" as they often throw a false alert at you and then you give it UAC permission to install the "fix" which may indeed be the trojan that steals your info.

I finally figured out that was how I got scammed a while back. Had a fake adaware message pop up and totally fell for it. Sadly I work with network security on a near daily basis and even I was a click happy victim.

I honestly doubt this is what happend to me, I downloaded malwarebytes from download .com and afaik malwarebytes is a respectable program.

It seams fishy to me that 2 hours or so after I found and destroyed this trojan they had got into my b.net account and my wow account.
I have no idea how trojans work but it's looks like they had my password for a while and sat on it waiting for me to make them some gold then my removal of the trojan was detected at there end and they thought "he's on to us" so they cleared me out instead of waiting around to see what happened. (sorry this was alot more dramatic when I played it out in my head, there was gangsters yo! wearing pinstriped suits sitting around a laptop watching my account........sorry)

To be honest I only had around 5k gold but I made that playing the market for about a month while leveling my paladin and I could probably get it back in a week or so now I know what im doing (dont buy Elementium ore lol)
Thanks for the heads up though never knew that could happen.

Anyway back to TV, I've missed you TV......C'mere xxx

[heyaz]

how the hell do you guys keep getting hacked like every day? Stop clicking the wii sex toy links ffs.

Actually, better yet - stop signing up on peoples' forums/sites with your email and same password - oldest trick in the book.

I just have trouble believing, especially as a security analyst that works with this kind of stuff, that these keyloggers and malware are not easy to avoid. I don't even run anti-virus.

Two factor authentication is nice, but also not falling for malware scams that explicitly require you to take action (rather than just propagating themselves unbeknownst to you).

Also most modern anti-virus and anti-whatever never find a thing, even when you are compromised. Their blacklisting approach is flawed, and the heuristics are just fail. I ran every major anti-whatever for years and they never found a single piece of malware, not even once - and this is when I used to use file sharing programs which are littered with malware. You can even build a test box, put known malware on it and watch modern AV's fail to detect anything.

[Gormand]

Authenticator works.

Login won't accept a code more than once, meaning you get to sit around and jerk off for about five minutes if you want to login with one as a multiboxer these days.

I use my login time to do some basic bank alt/AH stuf stuff stops me sitting around bored and I just login to another toon every 30 seconds or so.