Faction Transfer Now Live

[Monkofdoom]

This is the same problem I had the other day, they will only allow you to use the same card on up to 3 (sometimes 2) payments over accounts (This is exclusive of monthly account fees).

I waited the 24 hours period twice and it didn't fix it, merging to battle.net and using a different IP also didn't help.

In the end I had to phone the billing line constantly for several hours until I got through (I imagine it'll be bad at the moment due to this new feature). When you speak to them on the phone say:

"I have been trying to transfer x characters on x accounts and my card has been locked due to over use. Please can you unlock my card so I can move my other x characters."

They will ask you to confirm some details, the credit card you used - Which characters have been transferred etc. Then they will confirm it has been locked and unlock it for you. They are very friendly and helpful.

Does this mean you're leaving me?


Note. I also tried the emailing route... hoping it might get it resolved as I couldn't initially get through on the phone. I got the reply to my email yesterday (a good couple of weeks later). So unless you're happy waiting, the telephone is your best bet.