Ya, the healer must die first as I think you've figured out. I did two things to make this encounter much easier:
1. I created a round-robin (I use keyclone) windshear macro for each shaman. It basically says:
/stopcasting
/cast [target=focustarget] windshear
And I use that to interrupt all of his heals.
2. If I get a bad draw on the champs (e.g. healer, rogue, war), I open with defensive cooldowns on the paly (divine protection + divine plea [I have the glyph]) + bloodlust and just blow shit up. The defensive cooldowns are just so you can concentrate on DPS until he's dead and not have to heal at all. Usually if I do this I don't even need to interrupt his heals.
A few quick points on paletress:I have never gotten Eadric yet I always get Paletress and it takes me about 10-15 times to kill her. Then most of the time I die with my DK on phase 1 on Black Night (WTF), With my pally I always make it to phase 2 and the ghouls just all blow up and kill my team. I've tried to DPS them down but they all seem to exploded together even when I'm killing the boss.
- Use grounding totems. They don't work on all her spells, but it seems to work on some.
- staggered tremor totems = fear does nothing.
- [VERY IMPORTANT] she casts renew, both on herself and the nightmare. It heals for a ton and must be purged off immediately.
- group up and chain heal. Your slaves are going to take some damage so your chain heal covers everything. Also, it's easier to recover from the 0.5s of fear you might take.
She is actually a cake-walk one you get those things down.
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