I don't personally know anyone who has been banned.

I know many people who know someone who friends brother knows someone who once met.... well you get the idea

I'd like to ask who does the banning - I'd be surprised if a GM can do it. Banning policy has financial implications.

I also wonder why Blizzard would ban an account - clearly if there was an issue like selling accounts, I understand, but most people have "illegal" names - especially multiboxers - are we all due for bans?

I'd be surprised if they'd ban an account for a father letting a son have a go at the game. I once knew someone who had a "Fishing Bot" - it was his 3 yr old daughter - would that be banned?

So could anyone with personal experience tell me what the process is?