I have had no luck trying to contact their community manager.

Believe me...their customer service is actually worse than it seems. They have closed all threads that mention "boxing". They will not answer any questions. One of their GM's made a backhanded comment when I said I wanted to give him a chance to explain his reasons for banning me before I wrote a review of the game.

If you want to play this game, yes, you should check with a lawyer first.

A few nights ago, some of the staff (Tenmei) posted his view on the acceptability of multiboxing - basically saying it was not allowed - and that thread was deleted.

Another staff member posted another thread, recapping what Tenmei said and -that- was deleted too.

There is very little evidence of any of this because they keep deleting threads and banning people.