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I am glad you got your accounts back. I have been through the reinstating accounts due to a ban process twice actually and while typically slow it does get resolved.

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Quote Originally Posted by 'Fursphere',index.php?page=Thread&postID=208315#po st208315
What is a customer service Rep? Someone who has basic phone communication skills (most of the time). This is an entry level position - and normally they read out of a book.
I wouldn't set my expectations so high....
While I know that is a generalization and one that occurs at many businesses, there are just as many businesses that take customer service seriously and it is not an entry level position. Yes, typically PHONE support is that way but most face to face places are not.

I worked in customer service for a few companies while I was in school and even for a while after the fact due to the enjoyment of a couple jobs and they never were entry level and they were typically highly trained positions.

You always have a couple people who fall through the cracks and it is typically these couple of people that tarnish the entire name of a company's customer service reputation.