Blizz has some real winners working for them. I suffered their stupidity once when my accounts weren't even active(no active sub).

I received an email from Blizz that was a warning for using a racial slur in public chat. I'm never one to make such a comment as this guilty individual did (I'm not a racist or a bigot).

The worst part of this incident was that they did absolutely NO research into the matter before assigning guilt.
  1. It was a server I didn't even play on anymore.
  2. My account's weren't active(no sub and the remainder had long since expired) and so obviously I hadn't logged in on
    that account within months of the incident. In fact, at the time I wasn't playing WoW at all on any account.
  3. The quoted racial slur in the email plainly showed the offending characters name which didn't match mine(offender was Hellraiserr, mine is Hellraiser).
I sent an angry email to Blizz pointing out the above facts and they backed down and cleared me of the miss-directed warning.

Still, what a bunch of retards.