The "Billing and Accounts" service I had by phone told me they could not do anything because my accounts are currently locked.

I have to fill in a request through the web service. The form requires a CD key, which of course I don't have with me here at work .... Pfff ... I will have to wait until I come back home tonight.

[edit] Oh, and yes, all accounts are in my real name, same address, same credit card for payment, etc ...