Solidice.com / Keyclone issues resolved

[genyus]

I tried restarting my computer,Asking for a transfer(Keep getting and error saying I must contact the support(Which I did))

Help meeehhh !

[mikekim]

Just a quick thought Rob..
perhaps you could look into some sort of cache system where if the hosts are down then the program takes the last status sucsessful connection (this should have a counter so it will only do this once or twice). this way if you have a hosting issue users would be unaware of the problem. i don't know how feasable it would be to implement.

[keyclone]

I tried restarting my computer,Asking for a transfer(Keep getting and error saying I must contact the support(Which I did))
Help meeehhh !

G'evening genyus!

your transaction was most likely back logged. please send me your email via PM (or email it to me ... keyclone@solidice.com) and i'll check into the issue immediately.

and yea.. there are a few emails (which i didn't see... until server up. oh boy). no worries.. i'll answer them all.

i've chewed on the hosting people as much as you can... since they are not the noc personnel, just phone drones, there isn't much they can really say. mostly, i made suggestions that they should pass up the chain that should improve reliability (good luck with that).

personally, there is no excuse for server down time like that. the drives are mirrored, so the problem wasn't drive related. therefore, the techs should have yanked the crapped out server, transferred the drives to an identical rackmount waiting for just such an occassion... then booted it. down time should be under 15 minutes. 4-5 hours? just unacceptable. (and no, i have no information whether or not it was hardware related... just that there was a 'flurry of disk activity for a while then the server was unavailable')

edit:
i have received info that it was hardware failure. the time it took to come back up was related to checking the drives.
they did what they could with the situation they had.

[Duese]

The only way around this is redundant authentication servers. One goes down, it can check in with a different one for authentication. Of course, this ain't cheap and is a bit of a pita keeping both servers updated.

[Moorea]

This is the biggest flaw of keyclone. I'm cool with developers getting paid for their software (I bought 3 copies of KC myself) but leaving such a gaping flaw requiring keyclone to "phone home" to even open is pure fail IMO. At least let the damn program run when the server goes down. I mean, I can't play without it... The reason why I started using KC, was that hotkeynet kept updating and invalidating the previous version, and a couple times the functions got changed and I had to redo everything. I just want the shit to work.

Most of the multiboxing software phones home. You can't blame a Developer for a host going down, a problem the developer has NO control over. Trust me, I'm very frustrated right now as much as anyone else. but it's unfair to blame the Dev. Blame the host.

Yes you can blame a developer for designing a system which has a single point of failure.

[Gurblash]

Yes you can blame a developer for design a system which has a single point of failure.

That single point of failure is to prevent many openings for hackers to steal free copies of his software. All he is doing is protecting his property.

[Moorea]

Yes you can blame a developer for designing a system which has a single point of failure.

That single point of failure is to prevent many openings for hackers to steal free copies of his software. All he is doing is protecting his property.

Hackers probably already hacked away the phone home - only legitimate paying users are affected - but that wasn't my point: my point is that if you have to have a lame phone home feature; you can make it resilient to single failure and have at least 2 hosts in 2 different providers to phone home to.

[blast3r]

There is a lot of software (most software) that doesn't have to phone home to ensure license purity. The software is only $20 and I doubt very seriously that there are a million people just waiting for a weakness so they can steal the software. This software is for a niche group of people and I doubt there is such a huge risk of theft.

[Havelcek]

To be fair to Rob, this is the first outage I've noticed in a year of using keyclone. Hell of a lot better than WoW's track record =P

[Lokked]

Note: I don't use Keyclone and I realize this isn't the purpose of this thread, but some comments here are absurd.

Have those sharing negative remarks about the creator really managed to live a life not knowing failure in situations where others depend on you? I detect a severe lack of empathy.