This is one of the reasons why I stopped playing EVE the last time, their customer service is utterly dire adn they act is if screwing you over is a perfectly normal business behaviour - I know they consider themselves 'hardcore' and therefore that anything they do you should just 'suck it up' but sooner or later their attitude is going to bite them in the ass.

I had a similar problem with the ghost training change, I've discovered as I've ben opening accounts to play them again that most of my toons have lost half a million SP on level 5 skills that they were training. Thats up to 14 days of training to get them back to 'where they were', a shitty change to say the least.

Souca I know you've been burning the candle at both ends recently but try to stick it out with the petitions - EVE support is poor so keep getting them to raise it to a more senior GM.

Lastly, to counterbalance the crappines from CCP, here's a little item of interest:

The EVE special edition retail box is falsely marketed. On the outside of the box it says that you will get a special ship and access to factional warfare. However, there's an unmentioned condition to getting these items - you have to open a new account.

Unfortunately, you can use the supplied game time card to create PLEX without running across the warning about the new account only provision.

What this means is that every single retail box can be returned to the seller for a refund after the game time code has been used in the EVE client.

Now it seems to me that a little campaign of returning retail boxes might make Atari and CCP realise that they either have to recall all the boxes or provide the bonus items to accounts that have used the codes. Or it might drop the retail box price so that it makes it the cheapest option for buying game time.

Either way, you can stick it to CCP if you want to, and legally too!



p.s. In the UK if goods are falsely described you can get a refund for them. You can also complain to the trading standards, mass produced goods like MMO retail boxes need to accurately describe what is inside them, and if there are special conditions those need to be on the outside of the box too. US laws are likely to be similar but I don't know for sure.