We've had the exact opposite experience with Vizio. My father has the 32" LCD as well (bought in Aug '05) and it worked well for roughly 1.5 years. Then it started having power problems and would flicker on and off randomly. One day, it just ceased to turn on. We called Vizio and they told us (literally), "we'll call you Tuesday"; that was a Thursday. Tues. comes and goes, no phone call. We call Wed. morning and get, "expect a call Sat."Originally Posted by Terbulous
$10 to who can guess what happened.
So, after three more phone calls, we get a tech sent to the place we were staying. He arrives and he's an independent contractor hired to repair Vizio TVs on the side. Vizio sent him a power panel for a 42" TV instead of the 32". After sending the part back and waiting 11 days, he shows up again with a power panel for the right model. He swaps it out and we have no change. After more testing, we found the problem was with the main board.
Another part return and another wait (6 days this time) before the tech arrives again. He swaps the main board and the TV works beautifully. The catch? He presents us an invoice from Vizio for the parts; all three of them. The TV is still under warranty (3 year). The bill for all three parts came to just shy of $900, almost equivalent to the cost of the TV back in '05. I'd buy a new fucking TV for $900. Fuck fixing it at that point.
After arguiing through about 9 people at customer service, we spoke to the regional parts dude for them for the Northeast U.S. and got every charge wiped clean after 2 days.
Long story short? I will never, ever purchase from Vizio. Fuck them.
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