Quote Originally Posted by 'Ellusionist',index.php?page=Thread&postID=186185# post186185
Yeah they unfortunately use the same e-mail template (and/or in-game mails) to respond to lots of situations.

I wish you really knew the result when you report someone. Of course, privacy is an issue I guess.

I always laugh at all the [2. Trade] chat where people say "don't do <action> or you'll be banned" when no one ever knows the outcome of reporting another player.

While I realize GM's have to keep a low profile amongst players, I'm very shocked that they keep everything as low-key as they do. I can't say I've ever heard someone say "my friend is a Blizzard GM".
I had (while I played on a european server) about 3 of the people in my guild move to paris to work as GM's for a while a couple years back. But yeah, they weren't allowed to say much anything about what they did. And I don't think they are allowed to be GM on the server they play on themselves.