Double account ban.

[Gadzooks]

I was handed a double account ban about a week ago and have been trying to deal with it ever since.

the first e-mail i received stated both accounts had been permanently closed due to "economy exploitation", a follow up e-mail in which i asked them to elaborate on what i had done exactly got me an e-mail that stated "
Thank you for your follow-up email. The information regarding the account ********* has been reviewed once again and determined that the closure was indeed warranted." A third e-mail has not been sent.

both accounts were closed on the same night.

Things i did not do: Buy/sell gold, Buy/sell either account, bot

Things i did do: raf'ed up 2 hunters to 60, 2 paladins to 30, then one of the paladins was granted 29 levels from the raf hunter, transfer 500 gold via trade window to the raf account.

As far as I can tell "economy exploitation" refers to buying/selling either gold or accounts. and i can't get them to tell me which they think i've done in their e-mails. I'm 99% sure i didn't miss a gm tell while 2-boxxing unless i was afk. i recieved zero warnings or suspensions on either account. and i had about 6 people ride up to me and ask if i was 2-boxxing to which i did not reply at all.

anyone have anything to enlighten me on what it is i could possibly be being accused of beyond what I've stated? or had a similar experience 2 boxxing with keyclone?

It's not the gold, I've sent thousands of gold from account to account.

Economy exploitation is usually used for gold selling/buying, but it can cover other things as well.

Do you own both accounts? If not, you'll probably not get the account back.

If you do own both legitimately, then you need to investigate your computer for trojans and keyloggers. Also, are you on any arena teams or received anything from other players? It's a small chance, but you could have been caught up in a small ban wave, as a recipient of "stolen" goods.

If you think your account was compromised, or find something, clean your machine up, and hit up the customer service forum at their site and start the process to get your account reinstated.

Also, are you using LowerPing?

If you want some clues, head over to the customer service forum at Blizzard's site, and ask a GM if they can give you more details. They won't tell you specifically, in a public forum, but a lot of times they'll "hint" at what they see on their end, ie. if they suggest you visit the account security threads, that means they see signs of your account being compromised. If they tell you to contact account administration, and nothing else...not a good sign.

Last week there was a small group of players who got banned for the same thing, and they were claiming they'd done nothing wrong, and are still waiting to see what will happen to their accounts. I would suggest you contact account administration, to get the ball rolling, and be warned, response times right now are in weeks, not days.

Good luck!