72 Hour Account Suspension (Now unbanned)

[Frojax]

EDIT: Added the full email, minus the non-english sections.

Well, it's happened, I popped my cherry. My first ban for being a boxer.

Greetings,

We are writing to inform you that, unfortunately, we have had to temporarily suspend your World of Warcraft account and place a final warning on it.

Account Name: **********
Type of Violation: Involvement in online trading activities
Investigation Concluded: 18/02/2009
Consequences for Account: Account suspended for 72 hours, Password Reset and Final Warning issued.

It is with regret that we take this type of action, but it is in the best interests of the World of Warcraft community as a whole, and for the integrity of the game. After your suspension has expired, you will be able to access the World of Warcraft servers again.

Please note that should any further violations of our Rules and Policies occur, this will almost certainly lead to the permanent closure of your account.

Online trading refers to the exchange of in-game content for real world money, and includes, but is not limited to, the sale or purchase of gold, the sale or purchase of experience in the form of powerlevelling, and the sale or purchase of honor points, reputation or items.

Account access is the responsibility of the account owner and account sharing is against our Terms of Use (http://www.wow-europe.com/en/legal/termsofuse.html). Therefore, should you believe someone other than yourself (the account owner) has committed this violation of the Terms of Use with your account, these sanctions would still apply, as our action is taken against the account, not the individual.

To protect the account’s security, we have also reset your password and issued you with a computer generated one, which you will receive in a separate e-mail. You will be able to change this password at your leisure, using the Account Management feature on our web site, located at: http://www.wow-europe.com/en/

Your password will be sent from noreplyeu@blizzard.com. If you do not receive it after one hour, please add this address to your email address list so that it is not rejected by any spam filter you are using, and reply to wowaccountrevieweu@blizzard.com informing us that you have not received the password.

Please do not disclose your new password to anyone, including Blizzard staff, or change it back to one of your previous passwords as this could result in your account becoming compromised.

As a precautionary measure we have also removed your recurring subscription details from the account; if you wish to continue your subscription you will need contact our billing department, via our webform: http://www.wow-europe.com/support/we...lt.html?lan=en or by phone http://www.wow-europe.com/en/support...ntbilling.html

We strongly suggest you review our current Rules and Policies to avoid further action in the future, they can be found at:
http://www.wow-europe.com/en/policy/

So, 72 hours without WoW and all for paying for and playing 5 accounts, let me get this right, I pay them, they ban me?

Anyone been through this and managed to get the suspension overturned, or at least managed to continue playing without getting a total ban? As I see it, I've been banned for doing quests and using my guild bank to ferry money to my next teams that are also in my guild so they can train skills.

Oh, it's a sad day, I'm going to have to play the new GTA4 expansion now...

...THREE DAYS WITHOUT WOW!!
I have the shakes after 5 mins

[Sajuuk]

Dispute it.

Bans have been overturned before. If you haven't done anything wrong, you shouldn't be punished.

E: Just explain what you've been doing. Some processes related to account action are automated.
Ev2: Don't worry, 'final' decisions have been reversed. Oh, and as far as "boring" us with the rest of the email, it can provide some clarification

After a quick Google, I found the 'rest' of the email. (First link was a wow-europe link)

Online trading refers to the exchange of in-game content for real world money, and includes, but is not limited to, the sale or purchase of gold, the sale or purchase of experience in the form of powerlevelling, and the sale or purchase of honor points, reputation or items.

Account access is the responsibility of the account owner and account sharing is against our Terms of Use (http://www.wow-europe.com/en/legal/termsofuse.html). Therefore, should you believe someone other than yourself (the account owner) has committed this violation of the Terms of Use with your account, these sanctions would still apply, as our action is taken against the account, not the individual.

Ev3: Might be a good idea to make sure your computer hasn't been compromised. (To be on the safe side)

[Malekyth]

Yeah, I think to some extent they do "ban first, ask questions later," probably figuring that the guilty won't bother to contest it. Or maybe we just hear about every one of the occasional incidences of an unprovoked ban, so it looks more common than it really is. I dunno ... but as was already suggested, go ahead and dispute it, and they'll set you right. It's a big, big, big game, and accidents and downright incompetent cock-ups are bound to happen.

[Frojax]

Yeah, i'm guessing that this has been some kind of autoban, I know that they have a lot of detection scripts running in game, so perhaps me pushing money through my guild bank to my lower level teams flashed up flag.

It's annoying being accused of something you wouldn't dream of doing, especially when you have to run an addon like SpamMeNot, just to escape the hordes of real gold sellers.

/me is disappointed

[algol]

If you bought gold etc, you need to not do that again. If you did nothing wrong, you need to contest it immediately.

[Frojax]

If you bought gold etc, you need to not do that again.

Guilty until proven innocent, seems everyone else but me gives people the benefit of the doubt.

I've never bought or sold gold, I love my accounts too much to put them at risk, never did it when I was only playing one character, why would I start now that I run five? *Shakes his head*

[Goldie_Locks]

Damn!! I am shocked this happened to you!

[Tonyx]

How much gold are we talking about? I've transferred a couple K golds (not a lot of money, I see) to alts with no problem at all.

[Frojax]

How much gold are we talking about? I've transferred a couple K golds (not a lot of money, I see) to alts with no problem at all.

I got my DK team to 65 and dropped their cash in my guild bank, i've been using that for my other teams, I'd say between 1.5-2k gold. Though yesterday, I decided my mages didn't need the 200gold each of them had, so I dropped it into the bank, then only my new druids. I could see a problem if I was rolling in it, but the only teams I have with mounts right now, are my DK's, Warlocks and Pally, for obvious reasons

[Fef]

Scary.

I have five accounts, four active groups, and a total of three guilds. One of them is a traders only guild, with a lot of gold in the bank. I very often transfer between guilds and accounts. 8000g is quite typical to get a group started (buy mounts, power-level mining and enchanting, etc ...). I usually transfer money back from my level 80 group when characters get to 1500 or 2000g, that's again 8 to 9K transfers.
Very scary to think that I could get banned just for that.

You should definitely fight it. It is better to stay in Blizzard's files as an account that was once wrongly banned than as a account that was already banned once for whatever reason.