Quote Originally Posted by 'Frojax',index.php?page=Thread&postID=179029#post1 79029
Ok, finally managed to get through to support on the phone and they have said, due to their limited tools, they can't give details of what has gone on or why I have been banned in detail, but they could tell me that my dispute email has been received by the correct department and will be processed shortly. Ever get the feeling you're being fobbed off?
They're pretty strict about keeping stuff in its own channels. Account actions are handled via email, so calling them will just get the reaction you described (ie, "sorry, we cannot do anything about it, let account admin handle it and have a nice day!"). Depending on the amount of work they have, it can take a painfully long time for them to get around to you, but hopefully they can clear the ban from your accounts and possibly even extend your subscription for the amount of time you were unable to play.