72 Hour Account Suspension (Now unbanned)

[Tonuss]

Ok, finally managed to get through to support on the phone and they have said, due to their limited tools, they can't give details of what has gone on or why I have been banned in detail, but they could tell me that my dispute email has been received by the correct department and will be processed shortly. Ever get the feeling you're being fobbed off?

They're pretty strict about keeping stuff in its own channels. Account actions are handled via email, so calling them will just get the reaction you described (ie, "sorry, we cannot do anything about it, let account admin handle it and have a nice day!"). Depending on the amount of work they have, it can take a painfully long time for them to get around to you, but hopefully they can clear the ban from your accounts and possibly even extend your subscription for the amount of time you were unable to play.

[Tehtsuo]

And they'll be sure not to so much as apologize for the inconvenience. Chances are pretty good they'll give you a parting shot that your account will be monitored for "Further illegal activity" in the future. Blizzard Account Administration - Your friendly highly-corrupt internet authority.

[blast3r]

hope it gets worked out soon. i would be literally sick if they banned my accounts. i'm addicted, you know.

[Frojax]

Greetings,

We are writing to inform you that, after a careful investigation, we have agreed to remove the warnings and suspensions of all five of your accounts. We acknowledge the suspensions was applied in error and apologise sicerely for the inconvenience caused.

This change has already been put into effect, and your account should again be available for play.

Should you have other questions or concerns, feel free to contact us again, via our webform: http://eu.blizzard.com/support/webform.xml

We hope you continue to enjoy your experience in World of Warcraft!

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,


Ziywoqe
Account Administration Team

Got to say, that's a load off my mind!
/me does the "Happy Happy, Joy Joy" dance

[Owltoid]

Is this a MB first? An actual apology from Blizzard? Congrats!

[Tehtsuo]

[align=center][align=left]"We acknowledge the suspensions was applied in error and apologise sicerely for the inconvenience caused."
[/align][align=left]
Impressive!
[/align][/align]

[Catamer]

fight it and get a blizzard authenticator if you don't already have one, i love mine.

I've never used the guild bank for money transfers between my team.
I could see how it might be fast and convenient but bliz may have had to implement special safe guards (some type of auto bans) for people who steal accounts and raid a guild vaults. :cursing:
I have a bank toon that does all of my selling but when I need something on another toon I usually mail it or go meet the bank toon and transfer it that way.
I rarely work hard to make gold though, only when i'm in need like buying mounts do I bother working the AH very hard.

[beyond-tec]

:thumbsup: :thumbsup: :thumbsup:

[Tonuss]

Is this a MB first? An actual apology from Blizzard? Congrats!

Not to diminish it, but it's probably boilerplate. I'm surprised that they would not have included this in the past, it should be a standard part of the response when the other part is "we made a mistake when we banned your account(s)."

Edit- grats to the OP on getting it reversed!

[Dominian]

The main problem for the GMs is that they cant connect accounts for some reason.

So if im stuck on 5 chars on different accounts i cant send 1 mail because they arent "granted the rights" or allowed to do actions unless its comming from THE actual account.

My guess is that the GM were so insecure if you were selling accounts or not and decided to ban you because the outcome would be this:

1. You were selling the accounts so you most likley would not bother to file a complain.
2. You did not sell accounts and complained, now its sent to the account admins who got better access and can see the bigger picture alot easier.

This is just guessing but its my impression from talking to a GM.

Once the account is banned its actually out of the hands of the GM, even thought he most likley write some kind of note on the actuall account.