HotKeyNet server down, so software inoperable

[CommanderChaos]

Have I wasted countless hours bringing up a team using this software?

[zanthor]

Outages happen. I'm sure Freddie is going to get it up and running asap.

[Gorthu]

This is the problem with authentication methods like this.

[Freddie]

Nobody sent me an email about this or posted in HotkeyNet's forum about this, and this is the first notification I've had from anyone that there's a problem.

I just started HotkeyNet on my PC and it started fine.

I'll take a look at the authorization servers (there are two, at two different data centers) and see if there's anything wrong with them.

P.S. People often ask me why there needs to be authorization in a free beta. This is an example of why the authorization process needs to be tested during the beta like every other part of the code. If there is a problem with the authorization system, it's better to find it now, before anyone is paying for the software.

[Gorthu]

I didn't send you an email, because I thought this was an internet problem beyond your control. I have been using it all morning. It actually stopped working. I received a message it couldn't access the internet. I figured this wasn't a Hotkeynet problem.

As of 3:22pm, Central - it says it can't authenticate. However, it goes and starts up.

[Freddie]

The primary authorization server is down. Thank you for notifying me. The data center is fiddling with it now.

The secondary authorization server seems to be working fine. What happens in this situation is that HotkeyNet automatically contacts them one after the other. However it's displaying an erroneous error message in between contacts to the two servers saying it can't start. If you click past that message, it should contact the second server and start fine. At least that happens on my PC.

[Owltoid]

The primary authorization server is down. Thank you for notifying me. The data center is fiddling with it now.

The secondary authorization server seems to be working fine. What happens in this situation is that HotkeyNet automatically contacts them one after the other. However it's displaying an erroneous error message in between contacts to the two servers saying it can't start. If you click past that message, it should contact the second server and start fine. At least that happens on my PC.

Unfortunately, for me, it doesn't work after the second server either.

[Gorthu]

yeah, i just noticed that it started up after i got the error message, when i click passed it.

[Freddie]

I just got off the phone with the data center ... it appears that the registrar's domain name servers are knocked out .... they belong to eNom.com, one of the most respected registrars in the world ... I'm just amazed. I have to admit, I never planned for this possibility ... I never imagined eNom's name servers could get knocked out. I'm calling them now.

[Freddie]

I'm embarrassed and I feel terrible.

I thought I made the authorization system totally redundant, but I used eNom's domain name servers for both authorization servers. It never occurred to me that eNom's domain name servers could break. Just never crossed my mind. I figured they had ten sets of them scattered redundantly all over the world. Apparently I was wrong.

Needless to say I will change this immediately as soon as I can get into my eNom account ... which I can't do because their site is down.