My friends account was stolen once. He was pretty bad with computers, had tons of Malware on his machine and would always download bad things.

Anyway his account was used for Gold selling spam. To get the account back he had to Fax in a bunch of personal information including his drivers ID. Took over two weeks just to get his account back.

On a good notes he’s been a lot better about being more selective on what he downloads or clicks. They mean serous business after hearing about your experiences