Update: finally got my authenticators today in the mail; postmarked 1/17 - the web site tracking never worked nor I got shipped email - so it took 5 days for them to put it in the mail after my order and 5 days to get from fresno, ca to bay area, ca... woot... I guess it traveled by horse and even then... but it works ! now I'm covered and according to murphy I should proceed to loose it and be locked out :-)