[resolved] Permanent Account Suspension because of use of unauthorized software

[Tonuss]

Am I the only one that is pissed off about this line "Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account."

It's boilerplate stuff, and gets sent to any account that is reinstated after review. I think that it is their way of saying that if you escaped a permaban by the skin of your teeth, don't think you'll get away with it next time. Probably more for people who got banned for skirting the edges of the rules and managed to BS their way out of it. If they have any future incidents that are similar, having the prior incidents on record can help to determine if this person is a constant trouble-maker.

Since the OP's experience appears to be a case of a GM taking incorrect action against a player who neither bent nor broke any rules, I wouldn't worry about it.

[Catamer]

if your accounts were compromised, someone else could have used your accounts to get your banned.

Hope you get your accounts back.

[astarion]

And to Astarion - kudos for being level headed and mature about it, and not freaking out and cursing and vowing revenge, like a lot of players. I know it must have been a seriously wierd time for you! You make our little community look that much better with how you dealt with this. :thumbsup: :thumbup: :thumbsup: :thumbup:

Thanks

I still didn't receive anything specific about the reason for the ban, however on today I got this message :

Blizzard Support Customer Satisfaction Survey

Thank you for contacting Blizzard Entertainment Support.

We hope that the information that was provided to you was helpful in resolving your issue. Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Your response would be very much appreciated.

Here is a link to the survey:
...

This link is uniquely tied to this survey and your email address; please do not forward this message.

Thank you for your participation!

It was funny to read that. Well considering how it turned out I can say I'm pretty satisfied.

[Knobley]

Hope you get your accounts back.

8|

[Vyndree]

[quote='Fursphere',index.php?page=Thread&postID=166 008#post166008]I'm always a bit baffled on this kind of thing...

The old timers here have never had this problem. But new folks seem to have it pop up from time to time.

Very strange.[/quote]


Which of us are oldtimers??

This is what... 4th? time someone was actually banned for software multiboxing and later removed because the GMs made a mistake?

I know you and I are both hardware 'boxers for a reason, right? You can't accidentally ban me for multiboxing software that doesn't exist on my computer.


I do think I have decent GM rep from MY reports of anti-boxer harassment as well as their reports of me. Though I haven't seen many harassers on Archimonde in some time. I do know, however, that you can't really get yourself a "Never ban this guy ever" flag -- that would simply be ridiculous and [url='http://forums.worldofwarcraft.com/thread.html?topicId=3168405460&sid=1&pageNo=1#17']I do have a GM quote stashed away on that topic[/url]. But perhaps with the long list of GM tickets and/or comments (and the fact that, long ago, I had asked for a "note" be put on my account regarding multiboxing), a not-so-knowledgable GM might ask for advice from a more senior GM before trying the banstick.

[Farleito]

Glad to hear you got your accounts back!

Here's what I find most amusing...

we have agreed to remove the permanent suspension of your account

remove the permanent suspension

remove permanent

permanent [pur-muh-nuhnt]:
–adjective
1. existing perpetually; everlasting
2. not capable of being reversed or returned to the original condition

remove [r?-m??v']
- verb
1. To do away with; eliminate


Blizzard has always had a "god-like" attitude about things. I really don't like this about them. You prove that your account was banned w/o reason, and they still threaten you with "Don't let us catch you doing anything. You've got one strike against you."

This is like getting a speeding ticket for going 60 MPH in a 65 MPH speed zone, having the judge throw it out but still having the point added to your driving record. Makes no sense. Just goes to prove that Bliz can and will do whatever the f they want. Rather abusive...

Nothing like www.zombo.com...where you can do ANYTHING you want. The only limit is yourself.

[Tonuss]

To be fair to Blizzard, it's just the most expedient way to handle it. You want to have a record in the event that what you're dealing with is a person who likes to walk the edges of the rules. So the second or third time he's trying to play Interweb Lawyer, the GM dealing with him can check his record and see that this is something he does all the time, and take appropriate action. The unfortunate part is that someone like the OP gets a mark on his record that he doesn't really deserve, but hopefully if a GM ever has to check his account, he'll understand the circumstances.

Sadly, it's usually much less of a hassle to be consistent than to be fair. I prefer to lay blame on the jerks who like to skirt the edges and then play Interweb Lawyer. They're the people who force companies to change their rules and add layer after layer of policies and fine print, and it makes life harder and less fair for those of us who make sure to play by the rules.

[Fef]

And to Astarion - kudos for being level headed and mature about it, and not freaking out and cursing and vowing revenge, like a lot of players. I know it must have been a seriously wierd time for you! You make our little community look that much better with how you dealt with this. :thumbsup: :thumbup: :thumbsup: :thumbup:

Indeed.

[Freddie]

And to Astarion - kudos for being level headed and mature about it, and not freaking out and cursing and vowing revenge, like a lot of players. I know it must have been a seriously wierd time for you! You make our little community look that much better with how you dealt with this. :thumbsup: :thumbup: :thumbsup: :thumbup:

Indeed.

Yep. Very admirable.

[astarion]

I received this answer from Blizzard, following my request for further details :

Greetings,

Thank you for your e-mail. We regret to inform you that we do not provide evidence of our investigations to our customers. We can, however, confirm that all such cases are thoroughly investigated, and double checked by other members of our staff, in order to ensure fair treatment.

Should you have other questions or concerns, feel free to contact us again, via our webform: http://eu.blizzard.com/support/webform.xml

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,

Then I will go on using the same software and addons I used until now, at this point I have no reason to believe they were the cause of the ban.