[resolved] Permanent Account Suspension because of use of unauthorized software

[astarion]

Am I the only one that is pissed off about this line "Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account."

The email was identical for all 5 accounts they restored, so I assume as well it is just a generic standard message which is sent automatically when a ban is removed. So far so good

[Littleburst]

Am I the only one that is pissed off about this line "Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account."

So... basically they are saying, oops we fucked up, but, in the future, if there are ever any issues with your account this is going to count as a strike against you?! IMO the language should really be, We are sincerely sorry for any inconvenience due to our mistake and have granted you two weeks of free game time for the hassle. We will be taking steps to make sure this doesn't happen again in the future, and once again we strongly apologize for our mistake.

Wow...just wow.

/agree

And hopefully enjoy the boxing

[Skuggomann]

I'm always a bit baffled on this kind of thing...

The old timers here have never had this problem. But new folks seem to have it pop up from time to time.

Very strange.

Its cuz we win

[Basilikos]

I'm always a bit baffled on this kind of thing...

The old timers here have never had this problem. But new folks seem to have it pop up from time to time.

Very strange.

I hadn't heard that this usually only happens to new comers. At this point, I'm not new and I've self-reported a long time ago (which, btw, I recommend doing). Perhaps the more seasoned multiboxers have been reported so many times that the GMs just see a big old flag saying, "DO NOT BAN - EVER" which alerts them to the fact that they can just drop tickets right then and there?

[algol]

The email was identical for all 5 accounts they restored, so I assume as well it is just a generic standard message which is sent automatically when a ban is removed. So far so good

Okay. I expect you're right on that. However...shouldn't the default response for "whoops, sorry, we shouldn't have permabanned you" be an at least slightly apologetic letter and some free game time?

It's not like it would even COST them anything in terms of lost income, since it's an account they had previously written off. Making nice when you screw over your customers is a good idea if you want them to be happy and keep giving you money.

[mmcookies]

I'm always a bit baffled on this kind of thing...

The old timers here have never had this problem. But new folks seem to have it pop up from time to time.

Very strange.

I hadn't heard that this usually only happens to new comers. At this point, I'm not new and I've self-reported a long time ago (which, btw, I recommend doing). Perhaps the more seasoned multiboxers have been reported so many times that the GMs just see a big old flag saying, "DO NOT BAN - EVER" which alerts them to the fact that they can just drop tickets right then and there?

Now we need a "Don't Ban Me Bro" achievement

[Basilikos]

]Now we need a "Don't Ban Me Bro" achievement

That would rock. How many points would it be for, though? 1? 10? 100? Hard to say exactly. In fact, it could even be a feat of strength since, according to the definition, a feat of strength is something that happens very few times or never.

[Gadzooks]

I'm always a bit baffled on this kind of thing...

The old timers here have never had this problem. But new folks seem to have it pop up from time to time.

Very strange.

I tend to think it's from Blizzard expanding their GM staff in leaps and bounds in the past year to combat a rising flood of scams and exploiters and account thieves has a lot to do with it - I think a GM in the CSF forums said they'd been adding a lot of new staff lately.

New GMs : potential for bannings from ignorance.

It's frustrating, but understandable. They'll all get on the right page regarding MBing eventually.

And to Astarion - kudos for being level headed and mature about it, and not freaking out and cursing and vowing revenge, like a lot of players. I know it must have been a seriously wierd time for you! You make our little community look that much better with how you dealt with this. :thumbsup: :thumbup: :thumbsup: :thumbup:

[cairnz]

The emails from blizz used to come from a system called sonda. All the mails are pre-fabricated and the person sending them out only tells which account to send to, the system does the rest. there is very little human input on this.


A normal GM only has the right to place a temporary 3 hour suspension on your account. Anything above (1 day, 3day, permanent) has to be done by a senior gm or someone in AA (Account Administration).

For example a hacked account/cheater/botter - a regular GM will put a 3hr suspension on the account and escalate it to a senior that does the rest. For the end user though, it just appears to be permanently banned.

[Frosty]

Now we need a "Don't Ban Me Bro" achievement

That one, and a "WTF? Reported!" achievement.