Quote Originally Posted by 'Halo',index.php?page=Thread&postID=164224#post164 224
The most surprising thing about this to me isn't that Blizz employees MBox, but that they play WoW. I mean, how many people want to go home at the end of a workday and do, for fun, the same shit you just had to do for a living. I can imagine that if I had to do WoW customer support the LAST thing I'd want to look at in my free time is a WoW screen

Off the record, I still firmly believe that not prohibiting multiboxers is a business decision. I know it's been denied in the official forums, but I think it makes good business sense to keep us around at 75 bucks a month... I would. If the tables turned and every multiboxer resulted in >5 account cancellations, I'm sure they'd change their minds. The beauty of an MMO is they can data mine the shit out of any variable that affects their bottom line and respond accordingly.
I work for the cable company. That doesn't mean I don't like to watch tv and use my high speed internet.... In the end, the fact that my employer provides me with free services actually helped me relate to customers back when I was in customer service. I know I wouldn't have ever subscribed to some of the premium channels that I have otherwise. It helped to be able to relate to the programs that customers were watching (especially the talkative customers). I'm sure it's helpful for GM's to play the game, so they can relate to their customers.