The most surprising thing about this to me isn't that Blizz employees MBox, but that they play WoW. I mean, how many people want to go home at the end of a workday and do, for fun, the same shit you just had to do for a living. I can imagine that if I had to do WoW customer support the LAST thing I'd want to look at in my free time is a WoW screen

Off the record, I still firmly believe that not prohibiting multiboxers is a business decision. I know it's been denied in the official forums, but I think it makes good business sense to keep us around at 75 bucks a month... I would. If the tables turned and every multiboxer resulted in >5 account cancellations, I'm sure they'd change their minds. The beauty of an MMO is they can data mine the shit out of any variable that affects their bottom line and respond accordingly.