Quote Originally Posted by 'Sam DeathWalker',index.php?page=Thread&postID=159023#p ost159023
I think my move was that I didnt call but sent a email so they could have a while to consider it all and discuss with others in their department.
Yes atleast if you email you know the person who deals with it has the intelligence to read. They can also pass an email around so that it gets to the right person to deal with your particular case. If you phone and put pressure on them they will just fob you off because they dont have a clue what they are doing.