Grats to SUPER WoW Customer Service by Justin

[heffner]

Must have been WoW Europe or something...

and the very first web crawler search engine was Aliweb (http://en.wikipedia.org/wiki/Web_search_engine) [I had to look it up, never heard of it..I would have guessed Lycos].

[Grimmace]

Its definitely the number of accounts, I called about doing a flub on one account that didn't get RAF'd and the first jerkoff i got on the phone started questioning my motives for having so many accounts(questioning your paying customers? what the hell crack was he smoking) and trying to tell me I was doing something wrong and blah blah blah exploiting the RAF program for unintended usage and their was nothing he could do but have me send in the copy i had for replacement...

Thankfully after i got off the phone with that jerkoff another hour long wait on hold another girl i talked to basically told me agian their was nothing she could do... BUT actually had a good idea and that was to just return the copy to my gamestop and get a new one (I would never think they would take a opened mmo game back to exchange for a new copy ever...) but they did..

You would think though even with 5 accounts they would be willing to do some simple work for the people paying their salaries.. much less someone running 26 guys like yourself

Well I have to say that when it comes to customer service WoW is better then anyone.

I sent a email explaining my RAF disaster and they were very very accommodating by quickly moving my 26 guys to my new accounts and giving me 131 days credit on each account from the time that was left over on my old accounts! (I bought 6 months).

Basically I got more then I even thought to ask for.

Hats off to Justin and the Customer Service Crew at WoW for a job well done!

[Sam DeathWalker]

I think my move was that I didnt call but sent a email so they could have a while to consider it all and discuss with others in their department.

[Clone]

I think my move was that I didnt call but sent a email so they could have a while to consider it all and discuss with others in their department.

Yes atleast if you email you know the person who deals with it has the intelligence to read. They can also pass an email around so that it gets to the right person to deal with your particular case. If you phone and put pressure on them they will just fob you off because they dont have a clue what they are doing.

[Grimmace]

I think my move was that I didnt call but sent a email so they could have a while to consider it all and discuss with others in their department.

True the people who answer the phones are by and large completely useless, and they even tell you that by saying you have to send in an email if you wind up wanting to talk to anyone above "CSR" status lol.